Trans and non-binary people's experience of GP services in Portsmouth (early insight)
- Healthwatch Portsmouth
- Apr 1
- 2 min read
Updated: 5 days ago
Healthwatch Portsmouth has published an early insight report exploring how trans and non-binary people experience GP services in the city.
Trans and non-binary meaning
Trans, also called Transgender, are people who have different gender identify than their gender at birth. Non-binary is an identity under the Trans umbrella.
Non-binary people consider themselves not woman or man. Non-binary covers people who think they are both woman and man, or neither, or somewhere between man and woman, often using they/them or other pronouns.
Our recommendations
GP practices to receive Trans and non-binary training, focusing on practical, scenario-based learning for both clinical and non-clinical staff
ICB to develop a guiadnce pack on Trans and non binary, translating existing national policies into clear, practical steps for GP practices
ICB, in collaboration with GP IT leads, to standardise IT administrative processes across systems
ICB and PCNs to develop and circulate clear local service referral pathway guidance
GP practices, supported by PCNs, to review and develop initial contact processes, ensuring confidential communication options and clear guidance for reception staff
ICB to embed inclusion within existing quality and performance frameworks
Read the full report here
This report draws on qualitative insights from community focus groups alongside perspectives gathered through a primary care staff survey, bringing together both lived experience and organisational views.
This report is written by Sunitha Rajeev, Lead Officer, Healthwatch Portsmouth, as part of the project Understanding Trans and Non-Binary People’s Inclusion and Access to GP Services in Portsmouth, included in our 2025–26 work plan.
We are still continuing our research and focus group discussions to add more information to our final report. Please let us know if you want to share your experience with us.
Contact us at
Tel: 023 9354 1510
