Queen Alexandra's Emergency Department Walk-through Visit Report
- Healthwatch Portsmouth
- Mar 12
- 1 min read
Updated: Mar 16
On 14th March 2025, Healthwatch Portsmouth and Healthwatch Hampshire visited the emergency department at Queen Alexandra Hospital.
We observed patient experience, reviewed accessibility and communication, and identified practical improvements.
After our visit, we have submitted our recommendations to Portsmouth Hospitals University NHS Trust (PHUT). PHUT replied with actions taken, work underway, and areas for further review.
As a result, our recommendations have contributed to several practical improvements, particularly in the areas below.
Signage clarity
Clarity in the use of digital display screens
Staff role identification
Discharge processes
Access to services for patients with communication and accessible information needs
Read the full report here:
“PHU values the information and insight that Healthwatch partners bring to learn from and improve care for our patients. We have used the valuable insights from this visit to ensure the patient and users’ voice is captured in our planned improvements for urgent and emergency care.” — Portsmouth Hospitals University NHS Trust (PHUT)
More information about the emergency department:
Healthwatch Portsmouth contact details:
023 9354 1510
Healthwatch Hampshire contact details:
01962 440 262
