Healthwatch Portsmouth would like to update you on new ways of accessing GP services, we have some information below which we hope will be of use.

The Care Quality Commission (CQC) has warned users of online GP services to check that they are registered, regulated by the CQC (or its equivalent in Scotland, Wales or Northern Ireland) and UK based. It has advised patients to look up the service’s latest CQC rating to ensure that they get quality healthcare.

The CQC carried out a survey of the 40 online GP providers operating in England and found that the quality of care offered by the different providers varied considerably with over 40% of providers not providing “safe” care as defined by the regulations.

The CQC found that  the best providers provided good quality care, however some online providers were failing to liaise with patients’ GPs, had poor safeguarding arrangements and in some cases carried out inappropriate prescribing of drugs. The CQC is seeking to work with providers to share good practice and encourage better performance to improve patient care.

The CQC have produced a guide to Choosing an online healthcare service

Read the CQC report – The state of care in independent online primary health services