Residents can now text Portsmouth City Council to make initial contact with City Helpdesk and  HIVE Portsmouth to request personal support during the COVID-19 pandemic – e.g food parcels, prescription collection, transport to medical appointments and well-being checks. This text facility has been set up to support anyone who is unable to use the telephone to make the initial contact.

text number to use:    07860 027785.

Anyone using contacting the City Helpdesk by text should

-include their name

-a brief description of the support they need

-if they would like a response by telephone call or email (remember to include email address)

Further details can be found at