About Healthwatch Portsmouth

Our vision is for Portsmouth to be served by high quality health and care services where the public voice helps shape and improve provision in the city

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Frequently Asked Questions

Healthwatch is the independent champion for health and social care in England.

Healthwatch Portsmouth works locally in Portsmouth. We give everyone a powerful voice – making sure their views and experiences are heard by those who run, plan and watch over health and social care services in Portsmouth.

Our work is influenced by our members, the general public and local organisations and we want to hear from you about your experiences with local services that you use. We are committed to putting local people and their views at the heart of health and social care services in Portsmouth.

If you wish to share your views with us click here.

As the independent consumer champion of health and social care services in Portsmouth, we look into services and hear from the people who use them.

We would like to thank everyone who takes the time to complete our surveys which help us to decide what we will concentrate on over the next 12 month period. The four most popular themes feed into our workplan for the year, which is presented and agreed at a Healthwatch Portsmouth Board meeting in public.

See below our latest workplan priorities:

Healthwatch Portsmouth helps people get the best out of their local health and social care services; whether it’s improving them today or helping to shape them for tomorrow.

Healthwatch is all about local voices being able to influence the delivery and design of local services that they use. Through a committed staff team and a brilliant dedicated group of volunteers, we:

  • Provide people with information, advice and support about local health and social care services.
  • Gather views and experiences of local people on the way services are delivered and provided.
  • Influence local services based on the evidence that we gather and through our position on the Health and Wellbeing Board in the city.
  • Work with other Healthwatch organisations to build a national picture of people’s views on health and social care services.
  • Signpost enquirers to the NHS complaints advocacy service offered in Portsmouth which helps people who wish to make a complaint about NHS care. For more information contact info@theadvocacypeople.org.uk

Healthwatch Portsmouth is made up of local people who want to get involved in improving services. Anyone can join and help influence the work of Healthwatch in the city.

Copies of all our reports can be found in our information centre

Local Healthwatch has  eight statutory functions  – these are:

  • Promoting and supporting the involvement of local people in the commissioning, the provision and scrutiny of local care services.
  • Enabling local people to monitor the standard of provision of local care services and whether and how local care services could and ought to be improved.
  • Obtaining the views of local people regarding their needs for, and experiences of, local care services and importantly to make these views known.
  • Making reports and recommendations about how local care services could or ought to be improved. These should be directed to commissioners and providers of care services, and people responsible for managing or scrutinising local care services and shared with Healthwatch England.
  • Providing advice and information about access to local care services so choices can be made about local care services.
  • Formulating views on the standard of provision and whether and how the local care services could and ought to be improved; and sharing these views with Healthwatch England.
  • Making recommendations to Healthwatch England to advise the Care Quality Commission to conduct special reviews or investigations (or, where the circumstances justify doing so, making such recommendations direct to the CQC); and to make recommendations to Healthwatch England to publish reports about particular issues.
  • Providing Healthwatch England with the intelligence and insight it needs to enable it to perform effectively.

In addition to our statutory functions, we also signpost enquires to the an independent NHS Complaints Advocacy service for local residents. This service is co-commissioned with Healthwatch Portsmouth. Working with the advocacy service provides Healthwatch Portsmouth with increased awareness of issues people have with services and an additional route to affect change.

Based within our service provider The Advocacy People, Healthwatch Portsmouth:

  • Uses a range of communication channels (face-to-face, email, social media, paper surveys, telephone, focus groups) to reach out, listen to, and understand users views of Portsmouth’s health and social care services
  • Works closely with the voluntary, public and private sectors to enable them to provide accessible, high quality care based on patient/user feedback, evaluation, participation and research
  • Employs a partnership approach with key stakeholders and volunteers to applaud, challenge, question and review in the pursuit of best practice in health and social care, informed by the public’s opinion and feedback on services
  • Contributes the local voice to the deliberations and strategy of the Health and Wellbeing Board and local commissioning bodies

Healthwatch Portsmouth is not part of the NHS.

Healthwatch Portsmouth is independent of all health and care commissioners (who pay for services to be provided) and all service providers. Although we are part of the Care Quality Commission (CQC) and funded by Portsmouth City Council, through a grant that comes from central Government, we are overseen by an independent board of volunteers. These volunteers which form the Healthwatch Portsmouth board prioritise our own work programme, making recommendations based on the feedback received from local people.

Healthwatch Portsmouth is part of the national network of over 150 Local Healthwatch organisations.

The  national body  Healthwatch England works to bring these local groups together and build up a national picture of what local people think about the services they receive. Healthwatch England provides guidance and top tips as to how best to gain local feedback and in turn share this with commissioners and providers of health and care services.  Local Healthwatch organisations still have the independence to determine their own priorities and work plans based on the local situation in the area they are operating in.

More information on the work of Healthwatch England can be found on the about us section of the Healthwatch England website