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Telecare is a simple personal alarm system that connects you to a support centre whenever you need it, 24 hours a day, 7 days a week.

How does it work?

A pendant is worn around your neck or wrist. If you find that you need help, just press the button on the pendant or the button on the alarm unit. The alarm unit will connect you to a support centre via your telephone line. You can talk to the operator through the alarm unit which contains a sensitive microphone, allowing your voice to be heard even at a distance. The operator will contact your responders, so that you can get the help you need.

When you arrange for your Telecare system to be installed, the Telecare team will ask for the names, addresses and telephone numbers of at least two people who will respond to your alarm calls and provide the help you need. They will also ask for your GP's details, your next of kin and relevant medical information, in case it is needed in an emergency. All information is kept completely confidential.

What do I need in my home?

In order to connect your alarm you will need a working telephone line plus an electric socket near the telephone line. If you do not have a telephone line, you may be able to use an alarm that operates via a sim card.

How long does it take to set up?

It takes around 30 minutes to set up the Telecare alarm, and the installer will show you how to use the system and answer any queries you may have.


As well as the basic Telecare Alarm and Pendant, the Telecare service can also install a range of other equipment and sensors such as smoke detectors, gas detectors and falls detectors that can trigger the alarm in the case of an emergency and can be installed at no extra cost. To find out more, contact Telecare directly - or search "Telecare" on the Portsmouth City Council website.

The Telecare and Home Safety team also have a small stock of temporary electric heaters that can be loaned out on a month-by-month basis if a client's main heating is temporarily down and they are waiting for it to be fixed. There is a limited supply, so availability cannot be guaranteed. Contact Telecare or Homecheck for further information.


We pride ourselves on the fact that our service is affordable with no hidden costs. Installation is free then there is a simple weekly rental charge (detailed below) - you only rent Telecare for as long as you want it.

  • Telecare (£6.54): Requires the contact details of at least two people (from your contacts) to respond to your emergency calls both day and night.
  • Telecare plus (£8.79): Requires the contact details of at least two people who live locally to respond to your emergency calls during during the night, (9pm - 6am)
  • Telecare 24 hour response (£10.00): Portsmouth City Council will respond to your emergency calls 24 hours a day, 7 days a week.

(Prices checked September 2020)

Contact Information
Telecare - Portsmouth City Council, Civic Offices, Guildhall SquarePO1 2AX
Phone: 0800 731 2228
Self Referal:
  • Yes
Referal Method:

No referral required, simply contact Telecare directly for information, or a no-obligation free demonstration.