Direct Access Line is available to people who find it difficult to use the 101 number because they, for example:
- Struggle to hold the telephone for a long time
- Have poor memory
- Become easily confused, especially when stressed
- Find it difficult to communicate
- Struggle to understand people speaking too fast
- Have difficulty hearing (see the Deaf Access service for further options)
- Do not understand when they are told to press lots of buttons
- Have a learning disability and need help with daily tasks
The 101 number, and the Direct Access Line are for contacting the police when it's not an emergency. In an emergency call 999.
The service works by taking information when you register, so that when you call they already have an understanding of who you are and how they can help you.
For example, the application form asks for information about you, your disability or access needs and contact details for your next of kin or carer. This information is held confidentially.
You can be referred by a health or social care professional, or you can self refer by completing the application form on the Hampshire Constabulary website. Once you are registered, you will be given the Direct Access Line phone number to use.