Making an NHS complaint in Portsmouth
Sometimes things go wrong with the care we receive.
If you wish to make a complaint about the service you have received the first step is to complain directly to the service with which you are unhappy.
All NHS services, whether a Doctors surgery, hospital or dentist, have a complaints procedure and a named individual who you can speak to about your concerns. Other primary care services such as Pharmacists and Opticians which provide services funded by the NHS will also have a complaints procedure which should be readily available. They will listen to you and will try and resolve your concerns.
Portsmouth Hospitals Trust complaints procedure
Solent NHS Trust complaints procedure
Portsmouth Clinical Commissioning Group complaints procedure
Making a NHS complaint
Making a NHS complaint Easy Read
If you still feel that your concerns were not dealt with properly, there is a formal complaints procedure that you can follow. There is also a process to follow if your complaint relates to social care services provided by Portsmouth City Council. Please use the self help guide on this page to find the best route for you.
For more information and guidance:
Contact telephone: 0330 440 9000.
(Lines are open 9am – 5pm Monday-Friday. Out of hours please leave a message and we will get back to you).