England's Chief Inspector of Hospitals has rated South Central Ambulance Service NHS Foundation Trust as Good following an inspection by the Care Quality Commission.  Overall the trust’s emergency operations centre, patient transport and NHS111 service were rated Good – although the emergency and urgent care services were rated Requires Improvement. Full reports have been published on CQC’s website http://www.cqc.org.uk/provider/RYE The trust provides emergency medical services across Berkshire, Buckinghamshire, Oxfordshire and Hampshire. During the inspection in May, a team of inspectors and specialist advisors visited 20 ambulance stations, the northern and southern operations centres operations centres and 10 acute hospitals. In the report which is published today inspectors highlight [...]

Here at Healthwatch Portsmouth we are committed to provide high standards of customer service to everyone who contacts us.  As such we have updated our customer charter and the set of standards to which we will strive to meet. A copy of our Customer Service Charter & Standards can be found here.

From 1 July, 2016 there have been some important changes to NHS walk-in services in Portsmouth. From that date: The walk-in service at St Mary’s Treatment Centre will be strengthened, with GPs employed to work there for the first time, alongside the existing nursing teams. Walk-in appointments at Guildhall Walk Healthcare Centre will only be available for people who are registered at the centre for their ongoing care – in the past they have been available for anyone. Opening hours at the Guildhall Walk practice will change (see below). The new system is designed to be simpler, better, and more effective. In future, anyone with a minor illness [...]