Telecare

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Telecare is a simple personal alarm system that connects you to a support centre whenever you need it, 24 hours a day, 7 days a week.

How does it work?

A pendant is worn around your neck or wrist. If you find that you need help, just press the button on the pendant or the button on the alarm unit. The alarm unit will connect you to a support centre via your telephone line. You can talk to the operator through the alarm unit which contains a sensitive microphone, allowing your voice to be heard even at a distance. The operator will contact your responders, so that you can get the help you need.

When you arrange for your Telecare system to be installed, the Telecare team will ask for the names, addresses and telephone numbers of at least two people who will respond to your alarm calls and provide the help you need. They will also ask for your GP's details, your next of kin and relevant medical information, in case it is needed in an emergency. All information is kept completely confidential.

What do I need in my home?

In order to connect your alarm you will need a working telephone line plus an electric socket near the telephone line. If you do not have a telephone line, you may be able to use an alarm that operates via a sim card.

How long does it take to set up?

It takes around 30 minutes to set up the Telecare alarm, and the installer will show you how to use the system and answer any queries you may have.

Services

As well as the basic Telecare Alarm and Pendant, the Telecare service can also install a range of other equipment and sensors such as smoke detectors, gas detectors and falls detectors that can trigger the alarm in the case of an emergency and can be installed at no extra cost. To find out more, contact Telecare directly - or search "Telecare" on the Portsmouth City Council website.

The Telecare and Home Safety team also have a small stock of temporary electric heaters that can be loaned out on a month-by-month basis if a client's main heating is temporarily down and they are waiting for it to be fixed. There is a limited supply, so availability cannot be guaranteed. Contact Telecare or Homecheck for further information.

Cost

The weekly charge includes the installation and the rental of as much equipment as you require and for our support centre to answer all calls 24 hours per day, 7 days per week.

  • Package 1: Rental £5.55 per week. Requires the contact details of at least two people who live locally to respond to your emergency calls both day and night.
  • Package 2: Rental £7.80 per week. Requires the contact details of at least two people who live locally to respond to your emergency calls during the day (6am - 9pm). Duiring the night, (9pm - 6am) the City Council's Telecare Night Response Service will respond.

(Prices checked June 2016)

Contact Information
Address:
Telecare - Portsmouth City Council, Civic Offices, Guildhall SquarePO1 2AX
Phone: 0800 731 2228
Referal
Self Referal:
  • Yes
Referal Method:

No referral required, simply contact Telecare directly for information, or a no-obligation free demonstration.